Payment Methods

At MementoFun, we are committed to providing a secure, transparent, and convenient payment experience for our global community. All transactions are processed in U.S. Dollars (USD). Please review the information below for details on accepted payment methods, security, and troubleshooting.

1. Accepted Payment Methods

We accept the following secure payment options for your order:

Payment Method

Description

Processing Details

Credit/Debit Cards

Visa, Mastercard, American Express, Discover

Your card will be charged by our certified payment gateway. Your order will begin processing once authorization is complete.

PayPal

Secure third-party payment processor

You will be redirected to PayPal’s platform to complete the transaction. MementoFun does not receive or store your financial data.

Digital Wallets

Apple Pay, Google Pay, etc.

Select your digital wallet at checkout for a fast, one-tap payment. Your transaction is secured by your wallet’s built-in authentication.

Important Notes:

  • Currency: All prices are listed and transactions are processed in U.S. Dollars (USD). If your bank uses a different currency, the final amount may vary based on their exchange rate and fees.
  • International Fees: As MementoFun is an international merchant, your bank or card issuer may apply a small international transaction fee (typically 2-3%). This fee is determined solely by your financial institution.
  • Payment on Delivery: We do not offer cash on delivery (COD) or payment upon receipt.

2. Payment Security

Your security is our priority. Every transaction is protected by:

  • PCI DSS Level 1 Compliance: The highest level of certification in the Payment Card Industry Data Security Standard.
  • Secure Checkout System: All payment information is encrypted and processed through secure, trusted gateways.
  • Data Privacy: We do not store your complete credit card details on our servers.

You can shop with confidence at MementoFun.

3. Payment Issue Troubleshooting

If Your Payment Fails:

For Credit/Debit Card Payments:

  1. Verify that all card details (number, expiry date, CVV) are entered correctly.
  2. Ensure your card has sufficient funds or credit available.
  3. Contact your bank/card issuer to confirm the transaction is not being blocked.
  4. Try an alternate card if possible.

For PayPal Payments:

  1. Log into your PayPal account to check for any transaction limits or holds.
  2. Ensure your linked funding source (bank account or card) is valid.
  3. Try completing your purchase using a credit/debit card directly on our site.

If problems persist, please contact our support team at support@mementofun.com and include:

  • Your order number (if applicable)
  • The payment method used
  • Any error messages received
  • Screenshots of the issue (if possible)

We will assist you as quickly as we can.

4. Coupons & Promotional Codes

  • Single Use: Only one coupon code can be applied per order.
  • Stacking Policies: Promotional codes generally cannot be stacked. However, some site-wide promotions (e.g., free shipping) may be combined with other offers. Please check individual promotion terms.

Code Not Working? Please ensure:

  1. The code is valid and has not expired.
  2. The code applies to the items in your cart (some are product-specific).
  3. You are logged into the correct account if the code was issued personally.
  4. For further assistance, contact support@mementofun.com.

5. Frequently Asked Questions (FAQ)

Q1: Will I be charged an international transaction fee?

A: Possibly. Depending on your bank and location, an international transaction fee (2-3%) may be applied. This fee is charged by your financial institution, not MementoFun.

Q2: Is it safe to pay online with MementoFun?

A: Absolutely. We are PCI DSS Level 1 compliant and use industry-standard encryption to protect all transactions. Your financial data is secure.

Q3: The final charge on my statement is slightly higher than the order total. Why?

A: This is typically due to your bank’s currency conversion rate and any applicable international transaction fees. Please contact your bank for specific details.

6. Contact Support

For any other payment-related questions or checkout assistance, please contact our dedicated customer service team.

Email: support@mementofun.com

We are here to ensure your shopping experience is smooth and secure. Thank you for choosing MementoFun.